Refund policy

At Get High Streetwear, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we're here to help.

Eligibility for Returns:

  • Items must be returned within [Number] days from the date of purchase.
  • Items must be unused, in the same condition that you received them, and in the original packaging.
  • Proof of purchase or receipt is required for all returns.

Non-returnable Items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items (please specify if applicable)

Return Process:

  1. Contact our customer service at [Your Contact Email] or [Your Contact Phone Number] to initiate a return.
  2. Our customer service team will provide you with a return authorization number and instructions on how to return your item.
  3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Return Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Consider using a trackable shipping service or purchasing shipping insurance for items over $75.

3. Refunds

Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] days.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [Your Contact Email].

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Your Contact Email] or [Your Contact Phone Number] and send your item to: [Your Physical Address].

5. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

6. Contact Us

If you have any questions about our return and refund policy, please contact us at: